Gartner’s prediction from 2010 – Did it come true?

Once in a while I like to go back in the past and see where we stood and what all we predicted. My world wide data center prediction was/is one of those things and I must admit it isn’t too bad. So is this list by Gartner and I must say that it is still pretty much close to its mark. Not bad, Gartner!

So here are the predictions from about 4 years back and my quick analysis on each of them.

#1 Prediction

By 2012, 20 percent of businesses will own no IT assets.Several interrelated trends are driving the movement toward decreased IT hardware assets, such as virtualization, cloud-enabled services, and employees running personal desktops and notebook systems on corporate networks.

The need for computing hardware, either in a data center or on an employee’s desk, will not go away. However, if the ownership of hardware shifts to third parties, then there will be major shifts throughout every facet of the IT hardware industry. For example, enterprise IT budgets will either be shrunk or reallocated to more-strategic projects; enterprise IT staff will either be reduced or reskilled to meet new requirements, and/or hardware distribution will have to change radically to meet the requirements of the new IT hardware buying points.

 

My take:

Yes, Is happening! Organizations are increasingly adopting Cloud Computing and we expect this to accelerate exponentially as more mature and players such as Google with huge scale enter the market. Google, as you might have noticed, has already made its Hyper Cloud play.

#2 Prediction

By 2012, India-centric IT services companies will represent 20 percent of the leading cloud aggregators in the market (through cloud service offerings).Gartner is seeing India-centric IT services companiesleveraging established market positions and levels of trust to explore nonlinear revenue growth models (which are not directly correlated to labor-based growth) and working on interesting research and development (R&D) efforts, especially in the area of cloud computing. The collective work from India-centric vendors represents an important segment of the market’s cloud aggregators, which will offer cloud-enabled outsourcing options (also known as cloud services).

My take:

Nope, HyperClouds will take the battle to the player who has scale, and specialisation. While several models will emerge such as build-and-tear, lease-and-rent, co-lease and co-rent. This field will be open to all service providers, not merely Indian IT. for instance, Atos, European IT majorannounced to outsource it’s infrastructure to Kelway This will give Atos similar advantage as it owns “smart assets” and jettisons “manageable assets” to more nimble players!

 

#3 Prediction

By 2012, Facebook will become the hub for social network integration and Web socialization.Through Facebook Connect and other similar mechanisms, Facebook will support and take a leading role in developing the distributed, interoperable social Web. As Facebook continues to grow and outnumber other social networks, this interoperability will become critical to the success and survival of other social networks, communication channels and media sites.

Other social networks (including Twitter) will continue to develop, seeking further adoption and specializations with communication or content areas, but Facebook will represent a common denominator for all of them.

My take:

 

Work in progress. With the recent M&A activity, we might see a very different world thanks to Facebook! But I do not foresee any interoperability. They want to go it alone. Similar work is to be expected of Google and Twitter, who own 75% of the advertising market. Watch this space very cautiously, if you were an investor or a portfolio manager!

 

#4 Prediction

By 2014, most IT business cases will include carbon remediation costs.Today, server virtualization and desktop power management demonstrate substantial savings in energy costs, and those savings can help justify projects. Incorporating carbon costs into business cases provides a further measure of savings, and prepares the organization for increased scrutiny of its carbon impact.

Economic and political pressure to demonstrate responsibility for carbon dioxide emissions will force more businesses to quantify carbon costs in business cases. Vendors will have to provide carbon life cycle statistics for their products or face market share erosion. Incorporating carbon costs in business cases will only slightly accelerate replacement cycles. A reasonable estimate for the cost of carbon in typical IT operations is an incremental one or two percentage points of overall costs. Therefore, carbon accounting will more likely shift market share than market size.

 

Nope, but really want it to happen! Unfortunately we might be heading to a data center crash situation as I have predicted a few years ago. There are directive and codes of conduct but nothing is mandatory…yet. We can work responsibly and I co-authored a research document in 2009. See my last article which explains why we need to care more about our planet and finite resources!

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Digital Disruption in Retail – Top 10 priorities for CIOs in 2014-2015

Future of Retail

Future of Retail

Priority # 1: Build a single customer experience

Retailers have beaten the “multi-channel, cross-channel, omni-channel” talk to death, says Allen Smith , CIO at yoga- and fitness-clothing manufacturer and retailer Lululemon. “We use the term single guest experience,” he says, admitting it’s a bit easier for a 15-year-old firm that has always offered both online and in-store shopping.

Nonetheless, Lululemon has had to bring mobile into the mix, something it has done with an “Om Finder” app that Smith touts as brand consistent and supportive of the Lululemon community. The app uses location services to help customers find yoga classes, teachers, studios, and styles of yoga. It also offers “tips and tricks from local yogis.”

My take and advice:

How are you living that experience as a shopper? It is key to how digital disruption and increased use of internet is affecting consumer buying behaviour and pattern. It’s all about “wallet share” and one must target consumers cleverly by adjusting marketing mix and channel strategies. Understand the value of those options you sell and rank them. Figure out to meet/engage your potential and existing buyers online using all digital channels such as mobile and social.

So key is that omnichannel/multichannel is very nice but you have to realise if your strategy is product/services driven then it has one effect and if its consumer driven, it has another effect. Bringing them both together is what a true unified engagement channel really is.Don’t say its both unless you know how and why its both!

 

Priority # 2: Search for a unified transaction platform

Despite continued coexistence of multiple, often-disparate systems across retail, “we all know there’s going to be a convergence,” Janet Sherlock CIO of clothing manufacturer and retailer Carter’s mentions. Will point-of-sales system providers, order-management providers, or e-commerce providers prevail? “We still don’t know which will be the predominant technology or whether we’ll settle for integration methodologies,” Sherlock says.

My take and advice:

Use of fully integrated systems and pulling together core business activities such as cross-channel order, promotion, inventory, and customer data intoone environment lays a solid foundation for an omni-channel enterprise. Once that’s done, next steps such as creating seamless cross-channel customer experiences and equally elastic/fluid movement of inventory at the ground level becomes a much less difficult of a challenge to tackle. Questions you need to ask yourself is : Do we have a near real-time inventory reporting – whether in our online or brick and mortar stores? How is it mapped with your consumers fulfilment(sales now) and experience(sales future)? Failure to do so can lead to not being able to fulfil that promiseas retail expert firm Kurt Salmon investigated.

An example of made promises vs misses last Christmas 2013

 

Bottom line: This all is done where both CIO and CMO work hand in hand to get relevant metrics in order to create visibility in both predicted and predictor analytics thereby optimising inventories, reduce cost and improving gross margin and enabling revenue generation. See a typical digital transformation infographic I made sometime back where CIO, CMO, CDO and Sales VPs must work together to build a unified sales, marketing and customer-care program!

 

Priority # 3: Have a mobile strategy

Retailers and supporting vendors are busy trying to dream up useful mobile applications. Microsoft, Accenture, and Avanade are working with retailer Kohl’s to pilot the Connected Fitting Room. Proximity RFID sensors automatically read the tags on the items you’re trying on and display details on a large touch screen on the fitting-room wall. If the fit isn’t quite right, the customer can request a different size or color and press “bring it to me.” The requested item is then displayed on salesclerk smartphones. An employee accepts the request and brings the item to the designated dressing room. At the end of the day, store managers can call up a dashboard (Windows tablet inset, above right) with data visualizations on which items were purchased, which weren’t, and which sizes and colors were selected and rejected.

Will customers look for hidden cameras or wonder whether they’re being watched? Customers might like to avoid going back to the sales floor, but will it lead to awkward moments, like sales clerks knocking on the wrong door? As with any mobile retail app, only testing, trial, and error will prove whether you can remake the shopping experience.

 

My take and advice:

All this sounds very great and futuristic but hold on before throwing multi-millions dollars into these programs and writing your “Love Us App“! Do realise that the increasingly social and digital consumers is still a sensitive and private person. What we do in our digital lives and with our smartphones is very different than what a typical customer will do to us – the consumer, with our data and how they will use it. but similar challenges are also posed at the brick and mortar retail sites where customers are taking pictures, getting ISBN numbers and going back to buy online. Trust needs to be build with experiential marketing where product efficiency and cost play a crucial role in helping them make that decision.

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Digital technologies – Up-skill or its time to say goodbye to your job!

In my last article I had written about the Hyper Cloud and how Google’s new cloud computing platform could potentially foster innovation on the internet. In this article however, I want to take a step back to discuss how these new digital technologies could potentially create jobs for us all.

Last year, AP (Associated Press) ran a 3-part big story on “Technology and permanent job destruction“, very real and a very chilling narrative of what is happening in the job market right now. We have never witnessed at job-less economic recovery ever!

Most of the jobs will never return, and millions more are likely to vanish as well, say experts who study the labor market. What’s more, these jobs aren’t just being lost to China and other developing countries, and they aren’t just factory work. Increasingly, jobs are disappearing in the service sector, home to two-thirds of all workers. They’re being obliterated by technology.

The research note is informative, it subtly glorifies great technologies while carrying a chilling undertone that you might be next on the line to lose your job! It scares you (and me) for sure. It however doesn’t tell you how you should prepare yourself for it.

I will attempt to put things in perspective by using my experience with digital and emerging technologies from the past 15 years and also suggest where you should look. So please stay with me, even if you have never worked in technology area, because this could really change the way you look at this unapproachable hi-tech market. You can be part of it!

I am very enthusiastic about digital technologies myself and I write quite frequently here on Linkedin about how internet is changing the way we work and how it will help us all to focus on productivity and creativity by using technologies such as cloud computing, social, mobile and big data analytics.

But first, my personal story

In 1998 I had migrated to Europe for private reasons (I got married) and was looking for a job. I had 5000 Guilders (that’s roughly $2500/€2200) in my pocket. It was a bit complex since I had to learn the European language and had to adapt to the new culture. Everything was new, I was excited, nervous and a lot of things were going on in my mind.

After taking my local language exams, I started calling up firms and fortunately landed a job quite early – within 5 months. I was thrilled!

At the same time, a small firm in California was going private. It was called VMware, originated initially from a Stanford University Project. The technology was called virtualisation, a means to convert your fully physical computer into digital files. You had to create your computer once and run anywhere! I started playing with their technology in my weekends and after-work hours. I spent hundreds of hours per month trying out everything. It felt great! I skilled-up myself with that brand new technology fairly early, had no idea if there would ever be a job in that area but it was fun. I went ahead, built my routine, bought our first house and life was good.

Then 9/11 happened! It was all over the news. Markets crashed and I’d hoped that it wouldn’t happen to me, after all I was a small fish in a big pond, right? No, it did happen! I was without a job, although for a very brief period of time but it had scared the heck out of me! Had I not paid attention to the emerging technology market, had I not skilled-up in my own private time, I would have been in deep trouble! Ever since I’ve never let my guard down.

There is no escaping from the market reality of recession which seem to come quite frequently lately. And they will continue to come.

 The market reality – everything digital!

For centuries new technology has been destroying older / ageing technology jobs but it has also been creating newer jobs.

 

This is might sound like great relief to many but this time around it looks a bit more startling than the previous market crashes. Jobs aren’t coming back!

The new global economy is being run on and by intelligent machines that generate and analyse huge amounts of data; by smart devices such as iPhones and iPads that let people work just about anywhere or anytime, even when they’re on the move; by smarter, nimbler robots; and by services that let businesses rent computing power when they need it, instead of installing expensive equipment and hiring IT staffs to run it. Whole employment categories, from secretaries to travel agents, are starting to disappear.

Clearly the internet bubble crash in 2001 is dwarfed by the 2008 great recession, what is more startling to see is that the middle class jobs that went away would never return! 3.7 million jobs were lost in middle-class segment alone! See for yourself.

So, clearly something has to be done, it won’t happen on its own. But where to look forwhat kind of new jobs?

Forget about dying jobs, get ready for the new jobs!

So, economies are in shambles, employers continue to jettison the workforce and more you can read in those articles from Economist or AP , if you are not confronted with that reality in your day-to-day life.

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Welcome to the age of Hyper Clouds!

You all must have just heard about it. Today Google announced its Google Cloud Platform. If you haven’t, go quickly to the newly announced Google platform to see for it yourself. And you know something? You can already start computing in the cloud as the platform is live!

I’m writing this in a hurry and drew two matrixes in my head while I was in the gym so here they are. A detailed article could follow soon or you could save me the trouble and ask here, I will respond to your questions here on this page!

Where are we in the cloud journey today?

Digital Disruption with Hyper Cloud

Digital Disruption with Hyper Cloud

Let me briefly explain briefly of the 5 stages. The matrix is quite self-explanatory, we are measuring cloud providers on their compute scale capability and the level/stage of cloud maturity that can convince large and mid-size enterprises to put their workloads onto their large global pool of servers.

First the stages:

  1. Virtualization stage – While many vendors are promoting their “cloud” services, in fact all they are offering is virtualization services. They are good but lack of scale and experience in running complex mission critical workloads in cloud environments will be an inhibitor for customers to move their workloads to these environments.
  2. Cloud experimenting stage – Some small firms are being promoted and accredited by vendors such as Dell, HP to run state-of-the-art servers with solid-state disks and all the new hardware that the money can buy. For instance, I spoke to a CEO who runs one such cloud platform. They have many customers that are running R&D project environments, event managements (rock concerts etc) and use their cloud environments quite effectively. Still he did confess that they have limited staff and no experience whatsoever when it comes to customer service management.
  3. Foundational Cloud stage – Many large and small players are still in the foundational stage of real cloud computing. Some have massive scale but they are yet to figure out how to capitalize on this wave. Microsoft is one such player and with their new executive management focus with Satya Nadella, I foresee a surge in cloud computing focus from Microsoft.
  4. Exploitable cloud stage – Here as well, you might see board-based deployments with even some mission critical workloads, well orchestrated, partly automated provisioning, security and load balancing. This might look good to go but many CIOs have limited experience and this space is still evolving. Amazon’s recent win of $600M CIA contract is a huge statement to traditional (cloud) vendors.
  5. Hyper Cloud stage – While this is an emergent space, customers and partners alike have been anxiously waiting for this phase. Why? The real case of dynamic app workload sharing, automated capacity arbitrage, economies of scale, self-service provisioning cannot come on its own. You need a sound and tested architecture which in case of Google was custom-built for us to search. Today those custom-built servers run in excess of 2.8 million servers! And we shouldn’t forget Google has been moving large email accounts of major global accounts to their data centers, so some real enterprise work is also done on Google’s data centers!

Still, Google needs more than that to become a global cloud service provider. It needs more than just volume, it also needs specialization. What do I mean by that? Let me explain with another matrix.

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Dear Caterpillar CEO – You need to embark on a Digital Transformation today!

This news in on the internet right now!

Caterpillar believes Its Dealers Are Missing Out On $9-$18 Billion In Easy Sales!

So what is going on here, they have a sound strategy, right?

Ok, lets take a step back and first analyse the news a bit and understand what’s going on here. Here’s my quick take on the As-is situation and I think this is what the CEO is seeing as missed business:

digital transformation disruption

digital transformation disruption

 

This is easy for anyone to analyse but I’d like to know where exactly in the Caterpillar’sdigital transformation journey things went wrong? I would like to point you to my older article where I have tried to simplify the digital transformation blueprint, it’s simplistic , there is also an infographic which details out a large-scale digital transformation program and is focused on the CIO.

Anyways, back to the story…

Caterpillar has 8 distinct goals for a period of 2011-2015 based on their 2020 vision, they are called the big-8 imperatives! Question is how well are these individual, divisional, regional and global goals tied to cutting-edge IT that can offer the same experience to those dealers as they would want their customers to experience! After all the customers are closer to those dealers who are being asked to come up with a 3-year plan, right?

I ask a few questions based on these big 8 imperatives:

mapping business and revenue goals with digital transformation program

mapping business and revenue goals with digital transformation program

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Infographic – The role of CIO in a Digital Transformation project

CIO Digital Transformation Inforgraphic

CIO Digital Transformation Inforgraphic

Creative Commons License
CIOs role in digital transformation project by Tarry Singh is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Digital Transformation simply explained

Hype or reality?

Given all the cacophony around the new trend called Digital Transformation, it is challenging for a business leader to embark on such transformation journey if s/he has difficulty understanding what it is, what it means for his organisation, what s/he needs to do to transform his/her organisation and finally how can it contribute to organisational competitiveness.

We know and we can literally feel that this time around something huge will happen. As consolidation and/or transformation of functional roles and technological layers continues to level the playing field, stakeholders within organisations are taking up leadership roles like never before! Both suppliers and buyers are aware of this change and quite understandably it makes people nervous.

I remember in my previous management consulting start-up when we started talking about the concept of “cloud sourcing” as a challenger to the traditional outsourcing, it made the CIOs very enthusiastic (initially) and the vendors were quite nervous. This challenged their current operating model, delivery model and of course their revenue model. I remember we had invited CIOs, CTOs, CEOs of large corporations to participate in our thought-leadership book and they shared amazing insights with us. (If you want a copy of the e-book please drop in your email address in comments and I will ensure that you get a copy)

We used this quote to challenge the CxOs.

 There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders in all those who would profit by the new order, this lukewarmness arising partly from fear of their adversaries … and partly from the incredulity of mankind, who do not truly believe in anything new until they have had actual experience of it.

NICCOLO MACHIAVELLI

New world order (if you will) will eventually replace the old world. We used this famous piece from Chapter 6, “The Prince”. We thought it fit really well given the tectonic changes that had started happening way back in 2008. You should read that book, it is great read!. We thought it was appropriate and with digital transformation wave coming I couldn’t think of any better quote than this one.

So what is Digital Transformation in layman’s terms?

Wikipedia says “Digital transformation refers to the changes associated with the application of digital technology in all aspects of human society. Digital transformation may be thought as the third stage of embracing digital technologies: digital competence → digital literacy → digital transformation. The latter stage means that digital usages inherently enable new types of innovation and creativity in a particular domain, rather than simply enhance and support the traditional methods.”

A bit too simplistic? Let’s dig a bit deeper. The reason for any business to survive and thrive is to serve its market and consumers constantly and with purpose. That would simply mean that sales and customer-service shouldbe the core reason of existence for any firm. Marketing and IT must take leadership roles to proactively participate in the customer acquisition and customer retention. Any organisation that wishes to gain marketshare, customer mindshare and book double-digit growth must exploit the emerging technologies. But they need to first transform their workforce from analog to digital mode. Any organisation that succeeds in doing so would have been digitally transformed.

To do this CIO has to move from the survival role (management tasks) to revenue-contributor

Let’s look at the factors without which digital transformation would be impossible to achieve.

1. Cloud layer (Internet-as-a-platform or Cloud Computing): You’ve heard enough of this so all I’ll say is to run a successful digitally transformed organisation you will need a cloud environment. It is scalable, flexible, elastic and cost-efficient. Without cloud layer you will not achieve the required automation and orchestration for the next layer.

2. Data layer (Big Data and Analytics): Both structured and unstructured data is streaming into your data bank, be it relational databases or non-relational datasets. This is essential for your sales, marketing, customer-service, R&D and product divisions.

3. Social Layer: This is part of the experience layer that creates a marketplace for your employees, partners, suppliers/vendors, customers (existing and potential) and public.

4. Devices layer: We have officially entered a post-PC era. We work and use several devices simultaneously and it is only going to intensify with wearable devices such as smartglasses, smartwatches, smarttags.

CIOs, CDOs, CMOs, VP Sales and CEOs must take a simple approach to understand what they intend to achieve and how it fits into the corporate’s overal digital strategy. Doing this will prevent them from embarking onto their own individual transformation programs and thereby ending up being isolated. Example of the failed digital transformation program of BBC comes to mind. The CIO/CTO eventually was fired. You cannot do it in isolation!

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CIOs should become digital transformation leaders

Phil’s article (Fersht is an experienced analyst and runs Horse4Sources. You should take a look at it once in a while.) says that Cloud continues to grow but big data & analytics and automation were hottest items. Take a look!

 

cloud adoptioncloud adoption

 

What does it mean to the role of the CIO?

CIO’s need to prepare for cloud adoption and their role will continue to change. The fundamental IT model is in disruption. Cloud , social computing, mobile devices and increasing need to combine both public and private databases to extract and mine valuable information is creating internal competitors to the CIO. A CDO is going after the data mining and analytics game. CMO is totally on the social train. Everyone owns the mobile and expects everything to come to his/her mobile device and finally it all is increasingly coming to rest on the cloud platform or as I have many times describe “IaaP” – Internet as a platform. Yes – many call it the cloud.So digital transformation in the cloud is a huge opportunity for the CIOs, CDOs, CMOS and CEOs!

Still there is hope for the CIO. S/he is the systems guy, he’s been a programmer and she’s also gone to business school.  They must not try to adopt to being the alignment guy – bringing business and IT together. They must actively participate in the innovation and furthering service integration within their enterprise – whether internal (most unlikely), extended or fully outsourced. While assets might have been owned, leases, co-leased, the service and product ownership becomes CIOs game. Some call it SIAM – Service Integration and Management. A very hot topic within CIO circles. CIOs know that integration of enterprise and services is the key to achieve the global leadership and road to becoming a WCO (world class organisation).

Roles of application managers will change, they will have to act and behave like product managers, SIAM (service integration and management) is key for CIOs to achieve a fully integrated organisation that manages capacity arbitrage to what they consume.

Next blog I’ll do a simpel infographic on emerging role of the CIO!

For now see this interesting inforgraphic:

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Social Listening – How does IKEA go about it?

Social listening article was long due which I had promised to write up. Fortunately I was triggered by my ex-colleague on LinkedIn when she referred to this article from Walter Adamson. I agree with Walter here almost fully. Especially when he says this:

To me this underlines the very point that Brian is making, and while we know that digital reputation does matter perhaps it’s time for us in the industry itself to take it more seriously and to show it a bit more respect. We see advisors with no digital reputation advising executives on their social media presence and strategy. And not only advising executives but being promoted as speakers at social media conferences as experts on social media! It’s time to expose the elephant in the room and to take a stand. Otherwise we risk making a mockery of our own expertise and experience.

I think there is no disagreement when consulting firms are pushing their senior managers from tranditional consulting practice and expect them to “Just go out there and talk about how responding to social chatter can help on their  digital transformation journey“. I’m sure many might be able to fool the audience but not an expert, and definitely not the business and IT guys in the room who deal with such issues day and night and have yet to find a way to make sense of this whole social business!

Where I don’t fully agree with the Walter is the industry expertise part. You need to be part of the industry, you should have understood the process flows and you would know (for years) the weaklings within the system to have some sense-making that these challenges of today and tomorrow can be solved with technologies of tomorrow! With continuous evolving platforms and technologies such as cloud, mobility, social networking and yes, the important part of enterprise social listening, yes the big data and analytics!

There is internal listening you do (our business, our product, our markets and our customers) basically listening to your organisation and then there is the external listening where you listen to your clients, suppliers, markets, competition – yes, the whole external ecosystem. Only then we can talk about an organisation that is in flow and is fully networked! I am not sure if social media savvy and a great digital reputation is alone enough to get this social computing revolution. It takes a lot more.

So you see, But it is all too much to ask from old and seasoned experts and too much of a responsibility to give to young, digitally savvy young guns!

A challenge – lets play a game!

So I was thinking and was wondering if industry expertise (retail, banking, high-tech, manufacturing or whatever business you are in) and smart digital savvy (really understanding what it means to take consumers by the hand and engage with them in that cosmic dance on the digital high-way) combined can truly make an organisation 100% responsive to their consumer ecosystem.

It is not new, extremely customer-oriented companies do that all the time. Steven Jobs was notoriously known to take calls from consumers and could go ballistic because he knew it meant a whole lot to Apple products. He got it! He had cracked it long ago!

Jeff Bezos is known to avoid and ignore his senior staff while he’s in a meeting to respond to emails from consumers! Why? Read this:

Nadia Shouraboura, until recently an Amazon vice president in charge of technology for Amazon’s global supply chain and fulfillment operation, says she sometimes saw Bezos ignoring the discussion at his own meetings because, she realized later, he was reading e-mails from customers, usually complaints. Those e-mails trigger what Amazon people call a “Jeff B. escalation.” By forwarding customer gripes, Bezos is able to have a direct dialogue deep into the company. Ordinary employees see evidence of his insistence on responsiveness. “My initial reaction was, ‘You want me to be working on a Friday night on an order that was messed up by half a day?’ ” says Shouraboura, who recently opened a men’s apparel store in Seattle. “Then it sank in. If one customer wrote to Jeff, there are others who didn’t. And Jeff wants to understand the screwup to make sure it gets fixed.”

“….sometimes ignoring discussions on his own meetings to listen to his customers! “ 

He knows and gets it just like Steve did!!!!

OK, so this inspirational stuff may not move you because you’re too stuck in taking calls/complaints and rants of your consumers and haters! Systems is not working, new social CRM stuff is not semantically sound-proof and things are only getting too much. Too much data and not knowing what to do.

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Digital transformation – future of education series part 1

Current education system – why it will die out!

We are first going to analyse the current state, then we will start blended learning, we will define a roadmap for 2020 from which we hope to secure our market share, and then…oh wait!

Digital transformation - future of learning

Digital transformation – future of education

I used to do high-end consulting for JP Morgan and advise large clients globally (telephonically) on their decisions. Lately I’m getting calls on digital transformation in corporate e-leearning. Maybe my digital transformation writing is beginning to gain traction? Anyways if I were to advise this global enterprise on e-learning. What should I say to them? Go ask Khan?

Take a look at this video, it will blow your mind away.


60 minutes: The future of education?: With the backing of Gates and Google, Khan Academy and its free online educational videos are moving into the classroom and across the world. Their goal: to revolutionize how we teach and learn. Sanjay Gupta reports.

I will write series of articles on digital learning and thought this message in part 1 was enough to wake you up!