- Essays··8 min read
The Chart You Validated Twelve Seconds Faster
Computer-assisted coding has moved medical-coder productivity from a question of raw throughput to one of validation quality — yet most organisations still measure charts per hour. This essay argues that the coders who slow down to challenge AI suggestions on complex cases generate more net revenue than those who clear the queue fastest, and that the standard dashboard is structurally blind to the denials it prevents.
medical-codingai-productivityhealthcare-aicoder-workflowRead - Essays··11 min read
The '19%' problem: what Gartner's productivity surveys actually measured this spring
Two Gartner surveys published in May 2026 reveal a measurement crisis enterprises have not yet named: time saved per AI seat is real, but organisations lack the controls to redeploy that capacity or quality-gate its output before it reaches the P&L. Between 60% and 89% of firms see zero detectable productivity impact despite widespread adoption. That is a governance problem that registers as a measurement problem and gets blamed on the models.
ai-productivityenterprise-aimeasurementgovernanceRead - Essays··7 min read
the productivity number nobody can actually measure
When the number is real, the baseline comes with it. Everything else is a story about the future wearing a percentage sign.
ai-productivitymeasurementrandomised-trialsenterprise-aiRead - Essays··7 min read
the 0.1% problem · when the productivity number depends on who's holding the ruler
BofA's 10x and the economy's 0.1% measure different things and call both 'productivity'. The number is only as honest as the ruler, and right now almost everyone is holding the ruler that pays them.
ai-productivitymeasurementmetrenterprise-aiRead - Essays··11 min read
Sunday Essay · The Three Productivity Curves We Refuse to Reconcile
Three credible measurement traditions, applied to the same workforce in 2026, point in three different directions. The discourse treats them as one number. The gaps between them are the actual managerial signal.
ai-productivityenterprise-aimeasurementcentaur-vs-autopilotRead - Essays··7 min read
12% Faster, and Other Numbers I Don't Yet Believe
Four data sets, three methodologies, and no one who matters can yet give you a single defensible figure for AI's effect on knowledge-work productivity. The measurement culture is not up to the tooling, and the vendors will close that gap last.
ai-productivitymeasurement-disciplineenterprise-aicognitive-costRead