Essays··7 min read
The 73% You Never See
Riverside County's AI form-filling tool delivered a 73% cut in application processing time — a clean institutional metric that says nothing about whether applicants left with every programme they qualified for. When a county measures throughput and error rate rather than referral breadth or benefit value per case, the AI ships the efficiency, the institution keeps it, and the resident encounters an already-incomplete system running faster.
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