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Twelve Thousand at Shoprite, No Baseline Underneath

Shoprite runs generative-AI tools across 12,000 employees — 6.9% of its 174,000-person workforce — through a proprietary routing gateway that dispatches each request to the least expensive capable model. The group has not published a pre-deployment baseline, a cycle-time figure, or a per-engineer throughput measure against which the programme can be audited. METR's second-round productivity data shows why that gap matters: the counterfactual is disappearing faster than the measurement apparatus can catch it.